Automation

First-Level Support Agent with Microsoft Copilot Studio In this post, I show you how to build an autonomous first-level support agent with Microsoft Copilot Studio and integrate it into a ticket system based on SharePoint, Power Apps and Power Automate. The agent works exclusively with a defined knowledge base, automatically answers recurring support questions and reliably hands over complex or unanswerable requests to human colleagues. Why an Autonomous First-Level Support Agent? In many organizations, support teams receive identical or very similar requests every day, for example: ...

Ticket System with SharePoint, Power Apps and Power Automate In this post, I’ll show you how to build a complete ticket system using SharePoint lists, a Power App and an automated workflow with Power Automate. The solution works entirely with Microsoft 365 standard licenses and can be flexibly expanded — even up to using an autonomous AI agent. Goal of the Ticket System We are building a support system that, in this example, handles questions around Power Apps. The structure can easily be adapted to your company’s needs. ...

Summary: This tutorial shows how to quickly build a simple ticket system using Microsoft Forms, Planner, and Power Automate – including Teams notifications when a ticket is created and a completion message when it’s closed. Go to Part 2 Target Picture & Prerequisites Goal: A simple ticket system that automatically converts submissions from Forms into Planner tasks, sorts them into buckets, and notifies the requester in Teams. Upon completion, a feedback message is automatically sent. ...